Abby

Abby is usually the first voice you hear when you call Pathways, and the first face you see when you come through the door. Which makes her the person who finds you a slot when your dog has eaten something he absolutely should not have, at ten to five on a Friday.

Front desk work at a veterinary hospital is equal parts scheduling, translating, and reading the room — and it changes by the minute. A routine wellness call, a first-time owner who's a little overwhelmed, and a family having the hardest day of their year can all land inside the same ten minutes. Abby meets each one where they are.

So ask her anything: what to expect at your visit, what a Treatment Care Plan covers, whether the thing your cat did last night is worth worrying about. If she doesn't know, she'll go find the person who does.